To make adjustments on the fly, a marketing organization should start with the simple question, "how did our campaigns perform, today?” Unfortunately, it turns out that this question is not at all trivial to answer. We are operating in a marketing landscape that is getting increasingly complex, and the unfortunate result is that without a keen understanding of data, optimization efforts are just shots in the dark.
Marketers seeking greater agility recognize that they need timely, detailed performance data and end-to-end visibility of their campaigns. Many report devoting hours of their work weeks—sometimes more than 50 hours a month—to deciphering marketing signals and campaign results. Many still struggle to make sense of the data, likely due to an overwhelming number of campaigns, systems, and resulting signals. A typical complaint is that they have multiple systems that capture and measure marketing signals, and these siloed systems fail to “talk” to one another, making it impossible to truly see—and act on—issues and opportunities in a timely manner. On top of these problems with siloed data, many marketers lack the horsepower to track enough marketing signals across their various channels—and they cannot measure those signals with enough frequency and depth as they should.
Leading companies are exploring ways to automate the process of collecting, refining, and analyzing performance data so that they no longer spend time trying to understand “what happened last month,” but instead get immediate answers to “what happened today” and “why did it happen.” Teams no longer can afford to meet every few weeks with their analysts and agencies to read through manually generated reports based on stale data from two weeks prior. They instead need to be monitoring performance against their goals every day so that they can proactively act on insights in real time.
To enable faster, more effective campaign optimization—marketers should establish processes and deploy systems that empower them to: